MTN wishes to assure our stakeholders that customer pin numbers are not accessible to staff and as such cannot be updated or changed in the system as was purported.
MTN further strongly disputes the suggestion that 50% of all Mobile Money subscribers have either been defrauded or targeted. This is highly inaccurate and is unsupported by evidence. Statistics available to MTN confirm that less than One percent of subscribers are affected. The above statistics notwithstanding, MTN considers the issue of Mobile money fraud one of utmost importance and continues to be dedicated in the provision of the needed attention to address the situation.
Eli Hini, GM, MTN Ghana Mobile Money, said, “The MTN Mobile Money service is committed to providing the highest level of security to protect its users. The system and processes conform to best practice in the industry, and the service is highly regulated by the relevant authorities. We have undertaken public education campaigns to encourage all our valued Mobile Money customers to be extra vigilant and take steps to protect their wallets”.
As pioneers of the Mobile Money service in Ghana and the leading provider of the service, MTN, wishes to assure its cherished customers that it will continue to work with the security agencies to eliminate the incidences of Mobile Money fraud, so as to create a safe and secure environment for our Customers to enjoy an excellent service experience.
From Sammy Heywood Okine