MTN wishes to assure our Customers and Stakeholders that the Mobile Money platform is a globally recognized platform, which is secure, proven and tested. Indeed MTN Mobile Money was the first Mobile Money service to receive the ISO/IEC 27001:2013 certification in Ghana, an independent certification which confirms that our technology systems and processes are complaint with international standards.
MTN further strongly disputes the suggestion that 50% of all Mobile Money Subscribers have either been defrauded or targeted. This is highly inaccurate and is unsupported by evidence. Statistics available to MTN confirm that less than 0.1% of Subscribers have been affected. The above statistics notwithstanding, MTN considers the issue of Mobile Money fraud one of utmost importance and continues to be dedicated in providing the needed attention and resources to address the situation.
MTN has undertaken public education campaigns to encourage all our valued Mobile Money customers to be vigilant and wishes to reiterate as follows:
1. Customers must not disclose their PINs. It is their secret;
2. Customers must not entertain calls or messages concerning their mobile money account;
3. Customers must not give out their phones for mobile money transactions to be undertaken on their behalf.
As pioneers and the leading provider of the Mobile Money service, which is positively impacting the digital transformation agenda of Ghana, MTN wishes to assure its cherished Customers that it will continue to work with all Stakeholders to address Mobile Money fraud, to provide the environment for an excellent service experience which is safe, secure and reliable.
From Sammy Heywood Okine